Privacy Policy
Last updated: November 29, 2024
AI Homework Help ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at aihomeworkhelp.net.
Information We Collect
Information You Provide
- Account Information: When you create an account using Google Sign-In, we receive your name, email address, and profile picture from Google.
- Questions and Content: The homework questions you submit and any images you upload for analysis.
- Payment Information: If you subscribe to our Pro plan, payment is processed securely by Stripe. We do not store your credit card details.
Information Collected Automatically
- Usage Data: We collect information about how you use our service, including questions asked, subjects selected, and features used.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, and pages viewed.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI tutoring services
- Process your questions and generate helpful responses
- Manage your account and process payments
- Send you important updates about our service
- Analyze usage patterns to improve our AI and user experience
- Prevent fraud and ensure the security of our platform
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who help us operate our service (e.g., hosting, payment processing, analytics).
- Legal Requirements: When required by law or to protect our rights and the safety of our users.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Retention
We retain your account information for as long as your account is active. Question history is retained for 90 days to allow you to review past sessions. You can request deletion of your data at any time.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure cloud infrastructure with access controls
- Regular security audits and monitoring
- Employee access limited to those who need it
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at privacy@aihomeworkhelp.net.
Children's Privacy
Our service is intended for students of all ages. For users under 13, we comply with COPPA (Children's Online Privacy Protection Act). We recommend that parents or guardians supervise younger children's use of our service and contact us with any concerns.
Cookies and Tracking
We use essential cookies to operate our service and optional analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings.
Third-Party Services
Our service integrates with:
- Google: For authentication (Google Sign-In)
- Stripe: For payment processing
- Google AI: For processing and answering your questions
Each of these services has its own privacy policy governing their use of your data.
International Data Transfers
We are based in the United States and process data primarily in the US. If you access our service from outside the US, your information may be transferred to and processed in the US.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@aihomeworkhelp.net